About us
ARENGY is a Digital and Cybersecurity Consulting Company operating in the Middle East from Dubai. Our customers are the most successful industry leaders executing projects around the globe.
We are partnering with a global leader in advanced technologies for aerospace, defence, security, and transportation looking for a Repair & Warranty Administration Officer to join their team in Dubai.
Job description
The successful candidate will be responsible for identifying warranty status, preparing and issuing repair quotations, responding to customer enquiries, and coordinating with internal technical teams and warranty departments.
The role involves working in a multinational and multicultural environment, with flexibility to work shifts when required.
Key Responsibilities
- Perform warranty identification for each In-Flight Entertainment (IFE) equipment unit received for repair.
- Prepare repair quotations based on technical assessments and inputs provided by IFE shop technicians.
- Issue repair quotations to customers for out-of-warranty and non-warranty repairs.
- Respond to customer enquiries regarding quotations, pricing, and repair-related matters.
- Coordinate with internal warranty teams to obtain quotations and approvals when required.
- Liaise with logistics, stores, and repair shop personnel to facilitate repair administration activities.
- Maintain effective communication with airline and MRO customers regarding repair quotations and warranty matters.
Required qualifications
Qualifications & Experience
- Higher National Certificate (HNC) or equivalent qualification.
- Previous experience in a similar administrative or customer service function, preferably within aircraft component maintenance services.
- General knowledge of logistics, pricing policies, and statutory regulations.
- Good written and verbal communication skills in English.
- Proficiency in Microsoft Excel, Word, email applications, and database systems.
- Familiarity with SAP is an advantage.
Key Skills & Competencies
- Strong administrative and organisational skills.
- Good communication and customer service abilities.
- Attention to detail and accuracy when preparing quotations.
- Ability to coordinate effectively with technical teams and external customers.
- Ability to work in a multinational and multicultural environment.
- Flexibility to work shifts when required.
Benefits
Employment Visa, Medical Insurance, Annual Flights