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SAP S/4HANA 1.5 Level Support Specialist

Algoteque • Zug (Switzerland) • Hybrid

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About us

ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.

Job Description

We are looking for a SAP S/4HANA 1.5 Level Support Specialist to bridge first and second-level support, providing advanced troubleshooting and configuration assistance for the S/4HANA platform. This role focuses on resolving escalated incidents, performing system adjustments, and supporting business process optimization. Responsibilities: - Handle escalated incidents from 1st level support requiring deeper technical and functional analysis - Perform advanced troubleshooting of SAP Fiori Apps, including role configuration and authorization issues - Support configuration adjustments within approved change management processes (non-development) - Analyze and resolve complex master data issues across Business Partner, Material Master, Vendor Master, and GL accounts - Investigate integration issues between S/4HANA and connected systems (CPI, Banking platforms, third-party applications) - Perform basic customizing activities in line with established standards and governance - Support UAT execution, documentation, and business process testing - Maintain and enhance internal knowledge base and solution documentation - Support change management activities and minor enhancement requests (configuration-only) - Assist in system monitoring, background job analysis, and performance optimization

Required qualifications

- Solid working knowledge of SAP S/4HANA architecture and key differences from ECC - Hands-on experience with SAP Fiori Launchpad configuration and troubleshooting - Functional understanding of at least two core modules: FI, CO, MM, SD, or P2P processes - Experience with SAP authorization concepts and role-based access control - Familiarity with master data governance and SAP Integration Suite (CPI) - Proven ability to analyze system logs and identify root causes - Experience with ticketing systems and SLA-driven support processes - Strong analytical and problem-solving skills - Excellent communication skills in English and German

Job details

Company

Algoteque

Contract

Full-time

Salary

85 000 - 90 000 CHF per year

Job location

Hybrid • Zug (Switzerland)

Reference

2491227

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SAP S/4HANA 1.5 Level Support Specialist

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