About us
ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.
Job Description
We are looking for a SAP S/4HANA 1st Level Support Specialist to act as the first point of contact for end-users, ensuring smooth day-to-day operation of the S/4HANA platform with a strong focus on SAP Fiori and high First-Call-Resolution rates.
Responsibilities:
- Act as the first point of contact for all S/4HANA-related incidents and service requests.
- Provide first-level support for SAP Fiori Launchpad and Fiori Apps, including access, roles, navigation, and basic troubleshooting.
- Support users with how-to questions related to S/4HANA business processes and the new user experience.
- Handle basic system administration tasks, such as password resets and user unlocking.
- Support master data-related inquiries, including Business Partner topics.
- Document solutions and contribute to the S/4HANA knowledge base.
- Escalate complex issues to 2nd level support and monitor ticket resolution in line with SLAs.
- Support user enablement and change adoption during the transition from SAP ECC to S/4HANA.
Required qualifications
- Basic working knowledge of the SAP S/4HANA environment and its fundamental differences from ECC.
- Familiarity with the SAP Fiori Launchpad and Fiori Apps navigation and UI concept.
- Excellent analytical and problem-solving skills with a strong focus on customer service.
- Exceptional communication skills, able to explain technical issues to non-technical staff.
- Proficiency in using ticketing/help desk software.
- Fluent English and German required.
